All systems are operational

Past Incidents

Tuesday 24th March 2020

MoodleCloud Ireland Performance issues in EU region

Engineers have identified increased page load times in the EU region. This issue was anticipated following performance issues at a similar time yesterday as a result of dramatically increased demand due to COVID-19. These symptoms are expected to continue until 2020-03-24 22:00 GMT+0.

We are working on a longer term fix via large scale capacity enhancements currently planned for deployment during off-peak time early on 2020-03-25.

Please hang in there with us while the team works hard to bring this upgrade to all EU region users of MoodleCloud, we're doing our best.

Update 2020-03-24 20:00 GMT+0: All services have returned to normal.

MoodleCloud USA Performance issues in US region

Engineers have identified increased page load times in the US region. This issue was anticipated following performance issues at a similar time yesterday as a result of dramatically increased demand due to COVID-19. These symptoms are expected to continue until 2020-03-24 22:00 GMT+0.

We are working on a longer term fix via large scale capacity enhancements currently planned for deployment during off-peak time early on 2020-03-25.

Please hang in there with us while the team works hard to bring this upgrade to all US region users of MoodleCloud, we're doing our best.

Update 2020-03-24 20:00 GMT+0: All services have returned to normal.

Monday 23rd March 2020

MoodleCloud USA Performance issues in US Region

Engineers are investigating reports of increased page load times in the US region.

Update 20200323 09:00 GMT+0: Engineers have confirmed increased page load times for all sites in the MoodleCloud US region and are investigating a fix.

Update 20200323 09:15 GMT+0: Engineers advise root cause of this issue is an atypical increase in demand due to COVID-19. Resolution is expected by 16:00 GMT+0.

Update 20200323 14:00 GMT+0: Services are beginning to return to typical performance. Resolution is now expected by 20:00 GMT+0.

Update 20200323 18:00 GMT+0: Services are continuing to improve but are taking longer than expected. Resolution is now expected by 22:00 GMT+0.

Update 20200323 22:00 GMT+0: All services have recovered to normal performance.

MoodleCloud Ireland Performance issues in EU Region

Engineers are investigating reports of increased page load times in the EU region.

Update 20200323 09:00 GMT+0: Engineers have confirmed increased page load times for all sites in the MoodleCloud EU region and are investigating a fix.

Update 20200323 09:15 GMT+0: Engineers advise root cause of this issue is an atypical increase in demand due to COVID-19. Resolution is expected by 16:00 GMT+0.

Update 20200323 14:00 GMT+0: Services are beginning to return to typical performance. Resolution is now expected by 20:00 GMT+0.

Update 20200323 18:00 GMT+0: Services are continuing to improve but are taking longer than expected. Resolution is now expected by 22:00 GMT+0.

Update 20200323 22:00 GMT+0: All services have recovered to normal performance.

Sunday 22nd March 2020

No incidents reported